🌿 Shipping + Terms of Service + Returns & Damages

🚚 Shipping

How long does it take to process an order?

We’re a small (but mighty) team handcrafting your products with love—from our fields to your front door. Please allow 5 to 7 business days for processing. We make everything in small batches, so larger orders may take a little extra time (but they’re totally worth the wait 💜).

We currently ship across Canada and the USA using trusted couriers such as UPS, Canpar, and GLS. Delivery times vary depending on your location.

Have questions? Just shoot us an email at hello@herewardfarm.com—we’re here to help!

💜 Returns & Damages

We stand 100% behind our products. If something arrives damaged or isn’t quite right, please contact us directly at hello@herewardfarm.com so we can make it right.

Because we’re a small business crafting fresh, natural products, we assess all returns and exchanges on a case-by-case basis. Your satisfaction means everything to us.

🛒 Wholesale Terms + Ordering Info

📬 How to Order

Once you’re approved as a wholesale partner, you can order directly online. After reviewing your order, we’ll send you an invoice. Once that invoice is paid (or other payment arrangements are made), your order is shipped out and on its way to you!

💳 Payment Terms

Payment is due upon receipt of invoice. We accept e-transfers and all major credit cards.

🚚 Shipping Info

• Orders ship via UPS, Canpar, or GLS.

• No minimum order required—order what you need, when you need it.

• Free shipping on all wholesale orders over $800 (before tax).

🧾 Wholesale Terms + Conditions

1. Welcome to the Farm

These terms keep things running smoothly for both of us—please read before placing your order.

2. Registration

All wholesale customers must register and be approved. By doing so, you agree to keep your information accurate and up to date.

3. Orders

All orders are subject to availability and approval. Prices and product availability may change (but we’ll always keep you in the loop).

4. Payments

Orders must be paid in full before shipping unless otherwise agreed.

5. Delivery

We do our best to deliver on time, but sometimes delays happen. We’ll always communicate if anything comes up.

6. Returns + Damages

As noted above, we assess all return requests on a case-by-case basis. If there’s an issue with your order, let us know within 5 days of receiving it, and we’ll take care of you.

7. Intellectual Property

All content, branding, and product designs are the property of Hereward Farms. Please don’t reuse without permission.

8. Liability

Hereward Farms is not responsible for any indirect or consequential damages from the use (or misuse) of our products or services.

9. Indemnity

By placing a wholesale order, you agree to indemnify and hold Hereward Farms harmless from any claims or damages resulting from misuse or breach of terms.

10. Updates to Terms

We may update these terms from time to time. Continued use of our wholesale site and services means you agree to the most recent version.

11. Legal Stuff

These terms are governed by the laws of Ontario, Canada.

12. Contact Us

We’re all ears!

📧 hello@herewardfarm.com